CEO Welcome Message:

    I would like to welcome you to the website of Teleperformance Hellas. We are honoured at being considered the pioneers of CRM and contact centre outsourcing in Greece since 1989. This leadership position is the result of a number of important commitments we all share. Allow me to highlight them to you.  

    Teleperformance Hellas is committed to deliver best-in-class and cost-effective customer management solutions. This is the outcome of over 20 years of experience in the local market which enables us to provide simple, efficient, and cost-effective solutions to address complex needs. We do so for a multitude of industry sectors by deploying CRM solutions throughout the various development stages of the customers’ lifecycle in pre-sales support, information lines, customer acquisition, customer service, complaint handling, technical support, debt collection, and market research.

    Teleperformance Hellas is committed to meet and whenever possible exceed its client and end-user expectations. Our continued focus on quality and Customer Satisfaction drives our decisions. We help our clients set realistic expectations. We develop the necessary tools to achieve the agreed objectives as well as the control mechanisms to ensure adherence to the detailed processes. We continuously monitor and analyze the outcome at all levels of performance and use this outcome to dynamically review the strategy.

    Teleperformance Hellas is committed to recognize and encourage its employee contribution and development. Our employees are our greatest asset. We are committed to continuously invest in their training, their development, and their wellfare. Our clients feel confident with the quality and experience of our management team.  The strict recruiting process ensures that we attract and recruit the necessary talents. We provide our people with detailed and analytical soft skill and hard skill training initially and continuously throughout the programs to ensure that our staff is provided with the necessary knowledge and skills to succeed. We monitor and recognize their performance and encourage their development
    Teleperformance Hellas is committed to meet its financial objectives. Our pricing models are fair and reflect the delivery of a high quality, consistent and reliable service to our clients, and are always calculated to ensure that we are attracting, training, retaining, and providing high job satisfaction to our staff. Our pricing models also ensure that our staff benefit from a continuous improvement program to ensure the appropriate transfer of knowledge and best practice. Additionally the pricing models reflect the development and deployment of the necessary resources in terms of management and support staff and tools as well as control mechanisms which will ensure the adherence to the pre-agreed soft and hard objectives. Finally, our pricing models provide us with a reasonable operating margin and are built on a WIN WIN approach in order to ensure the continuity of the relationship with our clients.

    Teleperformance Hellas is committed to maintain a high level of corporate responsibility, integrity and ethics towards its clients, its employees, its suppliers, its industry and its community. We value and honour our relationships with our clients, our employees, and our suppliers. These relationships are based on mutual respect and common values. We also understand our leadership responsibilities towards increasing awareness of our entire industry sector and respect towards our community and its representatives.

    These commitments represent the basic philosophy which defines our culture and guides our decisions. It ensures long lasting relationships with our clients.

    I urge you to browse and read through our local and international website which will provide you with an insight as to how Teleperformance can help you increase the lifetime value of your customers.

    Please feel free to contact us for a more detailed and personalized discussion.

Yannis R. Tourcomanis
President and CEO