Teleperformance Legal Statement

General Information - Information about the site's publisher

You are currently connected to the http://www.teleperformance.com website of Teleperformance, a company with capital of 88,281,040.00€ and whose registered office is at 6, rue Firmin Gillot 75015 Paris.

The company is registered with the Registre du Commerce et des Sociétés de Paris (Paris company and business register) under No. B 301 292 702.

This site is published by the Teleperformance company. Their legally appointed representative is Christophe Allard, Chairman of the Board of Directors and CEO.

This site has been declared to CNIL. The use of this site is governed by the following terms and conditions of use.

By using and by browsing through this site, you agree to comply with the present terms and conditions of use, which you acknowledge as having read, understood and accepted in their entirety.

If you are not prepared to accept the conditions of use, we request that you do not enter the site and do not download any of the items it contains.

Teleperformance may modify the contents of these conditions of use at any time and without prior warning; by using this site you also agree to accept any changes to these conditions.

Our Group's sites may contain links to other service providers' platforms which are not governed by the present statement.

In addition, the websites of companies affiliated to Teleperformance may contain other legal statements that may undergo changes at any time and without prior notification.

Conditions for use of the site

1 - Use of the Site's contents

We endeavour to keep the Site's contents up to date and to provide Users with accurate information.

Users should be aware, however, that transmission of data and information over the Internet may be unreliable because of the heterogeneous nature of the networks that can be involved. This being so, we cannot guarantee the accuracy of information that appears on the Site.

All errors or omissions should be notified to the following email address: international.marketing@srteleperformance.com.

Furthermore, Teleperformance may modify and/or improve the content of the present site, including the contents of this legal statement, at any time and without prior notification, and will accept no liability for any inaccuracies transmitted on this site. All internet users who utilise this information do so at their own risk.

Any use of this site which is not in accordance with the original spirit of the site and any violation of the present stipulations may result in the civil and criminal penalties allowed in law being applied.

2 - Access to the Site

We endeavour to maintain accessibility to the Site, but do not consider ourselves as being obliged to guarantee this. It should be stated that in order to carry out maintenance, updates and for other reasons (notably those which are of a technical nature), access to the Site may be interrupted. Under no circumstances will we accept liability for these interruptions or for consequences for the User that may result from them.

Teleperformance will not allow any confidential information or information that is protected by commercial property rights to be placed on the site.

All items sent to the present site are therefore regarded as being non-confidential, and as being available for use. This applies in particular to receiving, processing and use of personal data.

3 - Hyperlinks inserted in the Site

Hyperlinks inserted in the site may lead the User to the Internet Sites of various partner organisations. We hereby state that we have not verified all of the sites that may be linked to our site, neither have we verified their contents or the information that may be presented in these sites. We therefore accept no liability for the content of these sites or for the uses to which this may be put by Users. The use of these sites by a User is the sole responsibility of the latter.

Intellectual Property and Patent Rights

1 - Rights

Registered trademarks

Trademarks shown on this site are registered trademarks of the Teleperformance organisation and/or those of companies affiliated to it.

We draw the User's attention to the fact that any references to products, services and trademarks that belong to us are not exhaustive, and do not fully describe our rights.

Access to the site does not confer any rights other than the right to visit its contents.

The placing of the present site online does not imply any rights to the use of any of the trademarks listed above. Any such use made is subject to prior and express written consent given by the owner of the trademarks.

Author's Rights / Copyright / Drawings and designs / Patents

Some elements in the present site (text, photographs, illustrations, logos, icons, files made available for downloading, video or sound clips etc.) are the property of the Teleperformance organisation.

These elements are protected by French law and international laws relating to maintenance of rights of authors, copyright, drawings and designs and patents.

Reproduction and/or representation of these elements is authorised for strictly personal and private purposes of use or information only.

In particular, it is prohibited to present a page from the present site in any web page that does not belong to the Teleperformance organisation. The insertion of hyperlinks to any page in the present site other than the home page requires the prior and express written permission of the Teleperformance organisation.

Any use made of any of the elements of the present site for any other purpose, in particular for public, commercial or humorous purposes, will be the subject of legal proceedings both in France and elsewhere.

2 - Unauthorized reproduction

Any reproduction or representation, even partial, and by any process whatsoever which is carried out without the express prior written consent of the Teleperformance organization is prohibited and is illicit. Failure to observe this prohibition constitutes fraudulent imitation which can render the imitator liable to civil and criminal action.

3- Copyright

Every page in the Teleperformance organisation's websites is protected in terms of author's rights ©.

Personal data

We are delighted that you have chosen to visit our site and we thank you for your interest in our company and its products.

We may need to collect personal data concerning Users.

In accordance with the requirements of the law of 6th January 1978 relating to computer based information, files and rights, we hereby inform Users that they are entitled to have access to, to correct or to remove personal data.

In order to exercise this right, Users must write to the following address: 6-8 rue Firmin Gillot 75015 Paris - France.

Lists of information relating to the user are intended for use by Teleperformance and by companies belonging to the Teleperformance Group (subsidiaries). If Users wish to prevent this taking place, they should write (by post) to the address shown above.

We hereby inform users that on visiting our site a cookie may be automatically installed in their navigation software. This cookie is only used to record information about the internet user's navigation around the site and is intended to improve the quality of the site.

1 - Receiving and processing personal data

When you visit our website, our servers will record the name of your internet access provider, the web page from which you have visited us, the various pages of our site that you consult as well as the date and duration of your visit. The data will be recorded in a standardised manner. Personal data is only recorded and sent to subsidiary companies if you supply us with these of your own accord during, for example, registration, surveys, job applications, prize draws, competitions or in carrying out a contract.

In the case of job applications, any data that you might supply us with, especially your CV, may be used by the Teleperformance organisation and forwarded to its subsidiaries so that your application may be examined and processed.

Furthermore, and unless you stipulate otherwise, we reserve the right to retain your information so that we may contact you again at a future date, depending on the changing requirements of the organisation.

2 - Use and distribution of personal information, functional links

We use your personal information for purposes of technical administration of web pages, for client management, for surveys relating to products and marketing, but only where this information is necessary for these activities.

Receipt and transmission of personal information to State administrations or authorities occurs only within the framework of national regulations required by law. Our partners, agents and all other persons who need to consult the information, as part of their employment contract treat is as professionally confidential, and must observe our code of professional ethics.

3 - Options

We would like to use information on you to provide you with information on our products and services and to ask for your opinion of these where appropriate. Your participation in this is, of course, entirely voluntary.

If you do not wish to take part in this, you should indicate your lack of consent to us by post so that we may then stop your information being used.

4 - Right to information

In accordance with the applicable legislation, should you request us to do so we will tell you in writing (immediately if possible) whether or not we retain any personal information relating to you, and if so, what information is involved. If, in spite of our efforts to keep data accurate and up to date, the information stored is found to be incorrect, we will correct it at your request.

5 - Security

We operate technical and organisational security systems that protect the data that we manage against accidental or deliberate manipulation, against loss and against damage to data. These systems prevent unauthorised persons gaining access to the data. Our safety measures are continually being improved in line with technological advances.

We would be glad to deal with any suggestions, claims, requests for information or any other questions that you may have regarding our handling of your personal information. Please send these to the following email address international.marketing@srteleperformance.com.

Liability

The following activities are not permitted; the use of the Site or communication services to transmit chain letters, "junk mail" "spam" or any repetitive or unsolicited messages (commercial or otherwise); receipt or collection, in any way whatsoever, of information concerning third parties, in particular e-mail addresses, without the consent of the third party involved; to create or use false identities, to falsify an e-mail address or header or to attempt to mislead a third-party in any way whatsoever as to the identity of the sender or origin of messages; to send inappropriate content as defined below; to send any item containing a virus or any element capable of causing damaging or that may be harmful to the site or to any third party, or which contravenes the law; to attempt to gain access to services offered, other accounts, computer systems or networks connected to the Site services in an unauthorised manner, by use of different passwords or by any other means; or to interfere with the use or enjoyment of services by any other user or interfere with the use or enjoyment of similar services by means of another entity.

Inappropriate content includes all language, comments, remarks and images regarded by the organisation as being obscene, misleading, illicit, racist, defamatory, or which constitutes harassment, violates the rights of third parties or restrains and/or prevents other users from using forums or discussion rooms that are accessible through the Site.

1 - Liability/Limits to Liability

The use of the Site, its services and any items of information obtained through it are the responsibility of the user.

We offer no guarantees of any kind to users, either implicit or explicit, regarding the quality of the services on the site or of their utility, the conformance of the services supplied or of the results that are desired by the User.

We disclaim all liability in the event of any dispute, action or recourse by a third party claiming their rights, in particular against deprivation of their rights, regarding any content that is not produced by the Teleperformance organisation.

Furthermore, we will not be held liable for any failure in performance of the site and/or of software employed or downloaded from the site; for any loss of data or services that results from non-adherence to deadlines, modification, suspension or interruption of its services; for the accuracy, quality and nature of information obtained using its services; nor for any consequences arising, whether directly or indirectly from the transmission of viruses through its servers.

Neither can we be held liable for any direct or indirect damage, including in particular loss of profits, clients, data, intangible property, loss of earnings or any other loss or damage that might occur as a result of the use of, or on the other hand from the inability to gain access to, the Site, following improper use by the User, who could be held liable in the event of injury or death.

As regards Personal Content provided by users, we refuse to accept any liability relating to the presence of such content in the discussion rooms or on any other discussion service.

Such content, whether it involves opinion, statements, recommendations or points of view represents the opinions, statements, recommendations and points of view of users alone, and under no circumstances does it represent those of the Teleperformance organisation.

The site may contain links to other sites that are not managed or not published by the Teleperformance organisation.

We have no control of any sort over the information, products or services offered by these other sites, and in can in NO CIRCUMSTANCES be held liable for the contents of such sites.

You agree to indemnify the Teleperformance organisation and to guarantee it against any action for liability, recourse, losses, costs, loss of earnings, loss of data or any other damages both direct and indirect that result from any breach on your part of any of the provisions of the present General Conditions whatsoever.

Applicable Law - Jurisdiction

The General conditions are subject to, and will be interpreted in accordance with, French Law.

Any dispute that is not settled by compromise will be taken before the competent Paris tribunal.

In the event that any of the provisions whatsoever of the General conditions are declared null or without effect, such provisions should be interpreted as best reflecting the intentions of the parties involved, and the remaining provisions will be regarded as still being applicable in full.

The failure to apply a provision or failure to claim application of any provisions whatsoever of the General conditions or of any law whatsoever by the Teleperformance organisation cannot under any circumstances be interpreted as the Teleperformance organisation renouncing such a provision or right, unless we have agreed to do otherwise in writing.